CODE OF CONDUCT

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WLA Terms and conditions

  • Pay Membership fees or any related fees to events or conferences in a timely manner and no later that 30 days following invoice. If not paid in time an automatic credit warning will be generated. Fees not paid within2 months may trigger a suspension from the network. A member may leave the network at any time, however the annual membership fee and one-off establishment fee is not-refundable.
  • Reply to all enquiries made by other network members within 24 hours.
  • Reply to any request for quotations within 72 hours.
  • Provide up to date information on your business, including 2 email addresses for contact by members. Any changes in details should be advised to WLA as soon as possible. Honour all individual credit agreements with other members.
  • Pay the receiving agent in the specified currency as per invoice. If this is impossible due to local currency restrictions, then both agents will agree to the amount to be converted so no loss occurs in transfer. Bank fees are payable by the paying agent.
  • To respect other members exiting customer base and refrain from back-selling.
  • Share profits according to prior agreement with another member.
  • Refrain from activities that lead to competition between members within the same market.
  • Act in ways that encourages relationship building between members.
  • Operate in accordance with all stated shipping advice.
  • Participate in WLA networking events, as much as is possible.
  • Attend the WLA conference as a minimum every second year.
  1. Display the network logo on your websites and in your business communications.
  2. To provide bona fide sales leads to other members when possible.

We will involve you in the screenings of prospective members to ensure the integrity and professionalism of new members. An email will be forwarded to all members advising you of prospective members and seeking your feedback on the member, before we accept their application.
This is one of many activities that we will undertake to ensure and protect the integrity of the network.
After your application form has been received, paid and accepted you will be issued with a username and password.
Anual MEMBERSHIP FEES are payable within 30 days of receipt of invoice. If not paid in 60 days an automatic credit warning will be generated. Fees not paid within 2 months may trigger a suspension from the network.
A member may leave the network at any time, however the annual membership fee and one-off establishment fee is not-refundable.

Complaints Management

Expulsion of members from the network is obviously not desirable and will only occur when all other avenues of arbitration have been explored.
If you have grievance with WLA or a network member please write to admin@wla.us.com. This will be discussed with the member in question or with WLA management if it relates to a grievance with WLA.
WLA will follow up the member within 2 weeks of the complaint being sent and facilitate any mediation that might be required.

This is a confidential process and members are strongly discouraged from making any comments to the broader network during any stage of the grievance process. We aim to not impact on a member’s business until the matter has been resolved. However we are not liable to any loss of business opportunities as a result of a freight forwarder being part of the WLA network.

WLA Liability

WLA is not liable for any commercial or financial obligations undertaken by members which default. The network will not be liable or accept responsibility for insurance or commercial claims that are the direct result of the actions of our members.
I have read and agree to the above terms and conditions and code of conduct from WLA, and understand the cost of membership under “Becoming a Member”