Offshore Business Processing



Offshore Business Processing (OBP) is the trusted business process outsourcing partner of nearly 70 freight forwarding companies from around the world. OBP can help you significantly reduce your labour costs by up to 80% resulting in massive company gains. Our team is comprised of experienced specialists in the field of freight forwarding and offshoring. Our Lean Six Sigma Consultants can effectively redefine your business processes to ensure maximum productivity and savings. We have 24/7 operations to ensure your business is running even when your offices are closed.

Freight Forwarding

Freight forwarding is a volatile and aggressive industry, and with globalization flourishing, freight forwarders must be vigilant, flexible and relentless in their fight to remain competitive. OBP fully understands the competition and extends an innovative helping hand to freight forwarders worldwide. As specialist service providers for the freight forwarding industry, OBP employs highly educated freight forwarding professionals who have extensive knowledge of freight forwarding and logistics to ensure that clients receive exceptional support.

Operations Services That Deliver Results

Our freight forwarding experts fully understand that most freight forwarding operations are time-sensitive and are of high value to the success of your business. Each of our professionals is highly educated and experienced in every aspect of freight forwarding and logistics. At OBP we know that the success of your business relies upon the credentials and work ethics of our employees, as such we only engage the very best in the business.

From import/export operations to customs clearance and track and trace OBP provides a full suite of first-rate services including:

Import/ Export Operations

  • Job registrations
  • Cargo manifests
  • Packing lists
  • Posting invoices

Customs Clearance

  • Data entry of shipment information
  • Tariff codes computation
  • Compiling


  • Up to date reporting

Other services:

  • Shipments and brokerage job registration
  • Cross trade
  • Customs classification
  • Order management
  • Warehousing
  • Document allocation
  • Invoicing
  • Land costing
  • Import email management
  • Creating Brokerage jobs
  • Ensure shipments are compiled within specified timeframes
  • Accurate database updates
  • Customs clearance declarations accurately prepared for submission to Customs
  • Import data compiled into EDI, including customs valuation & assessment of importers’ commercial invoices and other related documentation

Telemarketing & Sales

Improve Your Customer Experience and Drive Company Sales With OBP’s Telemarketing And Sales Solutions

OBP engages highly qualified call center operators and sales experts who will represent your company and demonstrate your company culture. Our remote staff have a keen eye for detail, excellent communication skills, and problem-solving abilities and are CargoWise experts.

Our freight forwarding telemarketing and sales specialists are driven to produce results for your company. Filipinos have outstanding English proficiency skills, and it is, for this reason, that freight forwarders all over the world look to the Philippines to fulfill their outsourcing needs. By delegating your telemarketing and sales tasks to your offshore team, you free up valuable time for your managers to focus on other high-value business concerns.

You could enjoy the benefits of our expertise and our telemarketing and sales skills such as:

  • Exemplary communication skills
  • Superior problem-solving abilities
  • Excellent computer skills
  • Outstanding time management
  • Appointment setting skills such as targeting new clients, initiation of contact, clear, direct communication to secure an appointment.
  • Performing account maintenance
  • Receiving inbound calls from potential customers and transferred sales leads calls
  • Confidently answering any company and product inquiries
  • Addressing client account issues

All of these skills are provided by our OBP Fully qualified and CargoWise Certified professionals. Take advantage of our services and earn a significant ROI. Let OBP take your business to the next level.

Data Entry Services To Improve Large Volume Accuracy For Faster Turnaround Times

OBP offers superior data entry services utilizing the latest technology and the most highly educated and experienced data entry professionals in the industry. Data entry and data management are integral to a company’s core business processes, and accuracy is a key factor for business success.

Next Level Data Entry Solutions to Scale-up Your Business

Data Entry

Providing services such as job registration/ filing and import/ export operations, our highly trained data entry specialists focus on accuracy and productivity leaving you free to focus on core business concerns.

Job Registration & Filing

Registration of Sea/ Air Import/ Export shipments. Our data entry specialists will ensure that all information is entered correctly.

Order Tracking

Our data entry experts will create and monitor orders in CargoWise and other platforms and provide reports as required.

Import Customs Clearance

Our highly qualified Customs Clearance data entry experts will ensure that all documentation is completed and lodged accurately to expedite the clearance of your goods. Tasks include brokerage job registration, compiling, classification of Import/ Export articles and lodgment of Customs entry.

Custom Data Import & Export Audits

We will carefully attend to the importing and exporting of CSV files for Customs Clearance purposes.

Import & Export Operations

Registration of Sea/ Air, Import/ Export shipments plus vessel and flight tracking, warehouse inventory, communication of shipping documents and other operational tasks.

Compile & Classification

Compile – We list the details of commodities in a shipment with the correct classification codes to identify the appropriate rates and charges.

Classification – We determine the appropriate HS numerical code to identify the correct rate of duty and all statistical data for every product imported and exported from Australia

Comprehensive Solutions and Flexible Rates for Small to Large Businesses

OBP is a recognized industry leader in FREIGHT FORWARDING offshore services and business solutions, providing an outstanding, reliable service to clients worldwide. Our team of professionals have advanced knowledge of industry standards and deliver solutions which surpass client expectations. At OBP we continually outperform our competitors, providing outstanding business process outsourcing services to satisfied clients in Australia, New Zealand, USA and Asia and Europe.

OBP is helping freight forwarders and customs brokers reduce their labour costs by up to 80% whilst increasing their productivity by up to 30%.


  • Import and Export Operations
  • Inbox Management
  • Compile
  • Classification
  • Accounts Payable / Receivables
  • Sales Support / Customer Service
  • Telemarketing / Appointment Setting

OBP Is Proudly Partnered With WiseTech Global And Is Recognized As A WiseService Partner.

WiseTech Global is a multi-award winning global developer of cloud-based software solutions for the international and domestic logistics industries. OBP’s strategic alliance with WiseTech Global was a decisive move to offer clients unparalleled offshore services as well as CargoWise training and support.

Our CargoWise Certified Professionals Provide Valued Consultative Services For CargoWise One

WiseTech Global’s leading platform CargoWise One forms an integral link in the global supply chain. Our staff at OBP are CargoWise Certified operators with extensive freight forwarding knowledge. As a result of our strategic partnership, we are proud to offer consulting, training and support services for Wisetech’s CargoWise One system.

Discover Your Business Potential, Maximize Your Profitability

Business process outsourcing relates to the contracting out or management of internal business functions to a third-party provider. Offshore outsourcing services can be utilized to reduce labour costs but are most commonly used to support and complement the pre-existing company structure. By outsourcing your business tasks to the Philippines, you can maximize your business potential.

Advantages of implementing an offshore BPO strategy include:

  • Reduced costs
  • Increased productivity and business growth
  • Improved customer satisfaction
  • Greater marketing opportunity
  • Reduced compliance risks
  • Access to world-class IT capabilities
  • Excellent English language proficiency
  • Highly educated and highly skilled industry professionals
  • Wisetech Service Partner

If you are looking to offshore some of your internal business tasks and to develop an offshore team, OBP, and the Philippines is the obvious choice. Give our representatives a call today to discuss your options and allow us to help you move your business to the next level.

As the leader in FREIGHT FORWARDING offshore services and business solutions, OBP can help with all your offshore needs. Learn more about OBP by visiting our website Call us today for an in-depth consultation or fill in the online form, and one of our representatives will return your call within 24 hours.